This privacy policy explains how Emergency Plumbers (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website at comparemyplumber.co.uk. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Emergency Plumbers is a plumber comparison service based in London, UK. We connect homeowners with verified, Gas Safe registered plumbers across all 32 London boroughs.
Contact: plumber@comparemyplumber.co.uk
What Data We Collect
We collect the following categories of personal data:
- Enquiry data: When you submit a quote request or contact form, we collect your name, email address, phone number, postcode, and details of the plumbing work you need.
- Usage data: We collect anonymised information about how you use our website, including pages visited, time on site, and referring source. This is collected via Google Analytics 4.
- Communication data: If you email or call us, we retain a record of that communication.
How We Use Your Data
We use your personal data for the following purposes:
- To connect you with plumbers on our network who can fulfil your request
- To respond to your enquiries and provide customer support
- To improve our website and services (using anonymised analytics data)
- To comply with our legal obligations
We do not use your data for automated decision-making or profiling.
Our Legal Basis for Processing
- Contract performance: Processing your quote request to connect you with a plumber
- Legitimate interests: Improving our service and preventing fraud
- Legal obligation: Where required by law
- Consent: Where you have opted in to marketing communications (we currently do not send marketing emails)
Who We Share Your Data With
We share your contact details with plumbers on our network solely for the purpose of fulfilling your quote request. We do not sell your data to third parties.
We use the following third-party services which may process data on our behalf:
- Google Analytics 4 — website analytics (anonymised usage data). Google's privacy policy: policies.google.com/privacy
- Google Fonts — font delivery (your IP address is transmitted to Google's servers)
Data Retention
We retain your personal data for as long as necessary to fulfil the purpose for which it was collected:
- Quote request data: 12 months from date of submission
- Contact form enquiries: 24 months
- Analytics data: As per Google Analytics default retention settings (14 months)
Cookies
Our website uses the following cookies:
- Google Analytics cookies (_ga, _ga_*): Used to distinguish users and track site usage. These are analytics cookies. You can opt out using Google's opt-out tool.
By continuing to use our website, you consent to our use of these cookies. You can disable cookies in your browser settings, though this may affect site functionality.
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of access: Request a copy of the data we hold about you
- Right to rectification: Request correction of inaccurate data
- Right to erasure: Request deletion of your data (“right to be forgotten”)
- Right to restriction: Request that we limit how we use your data
- Right to portability: Request your data in a machine-readable format
- Right to object: Object to processing based on legitimate interests
To exercise any of these rights, email us at plumber@comparemyplumber.co.uk. We will respond within 30 days.
Data Security
We use HTTPS encryption across our entire website to protect data in transit. Access to personal data is restricted to authorised personnel only.
Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
Changes to This Policy
We may update this privacy policy from time to time. The “last updated” date at the top of this page will always reflect the most recent version. Continued use of our website after any changes constitutes acceptance of the updated policy.